FAQs
Get quick answers to common questions about EA Custom’s products, orders, sizing, shipping, and more — all in one place. We’re here to make your shopping experience easy, transparent, and stress-free.
Customer Support
Support Available:
Mon - Fri, 9am - 6pm
Saturday, 9am - 6pm
Sunday, 11am - 5pm
Quick links
Orders and Payments
Can I place an order without creating an account?
Yes, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and receive special offers.How do I place an order?
You can place an order by adding your desired products to the cart and proceeding to checkout. Follow the on-screen instructions to enter your details and confirm payment.Can I change or cancel my order after it’s been placed?
We process orders quickly, so changes or cancellations are only possible if your order has not yet been packed or shipped.
If you need to make changes, contact our customer support team as soon as possible with your order number.
Once the order is shipped, we’re unable to modify or cancel it.
Shipping and Delivery
What should I do if my order is delayed?
If your order hasn’t arrived within the estimated delivery time, please:
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Check your tracking link for the latest updates.
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Confirm that your shipping address was entered correctly during checkout.
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Contact our customer support team with your order number so we can investigate with the courier.
How can I track my order?
You can place your order directly through our website by selecting your desired product, choosing your customization options, and completing the checkout process.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout.
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Within NZ: Typically 3–4 business days.
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International Orders: Usually 7–21 business days, depending on customs clearance and local postal services.
Where do you ship to?
We currently ship to all major cities and towns within NZ.
For international orders, please check the shipping options at checkout or contact our support team to confirm availability in your location.
Returns and Refunds
How long does it take to receive a refund?
Refunds are typically processed within [X] business days after we receive and inspect your returned item.
The time it takes for the refund to appear in your account depends on your payment method and bank processing times — usually between 3–10 business days.
How do I start a return?
To start a return, please contact our customer support team with your order number and reason for return. We’ll guide you through the process and provide the return shipping address.
Make sure the item is unused, in its original packaging, and returned within 3 days of delivery.
What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.
To start a return, contact our customer support team with your order number and reason for return.
Certain items, such as perishable goods or customized products, may not be eligible for return. Please check our full Return Policy page for details.
Refunds are processed once the returned item is inspected and approved.
Product Information
How can I find more information about a product?
Each product page includes detailed descriptions, specifications, sizing information, and images to help you make an informed choice.
If you need additional details, feel free to contact our customer support team — we’ll be happy to answer your questions or provide extra photos and information.
Account Information
I forgot my pasword. How can I reset it?
Click on the "Forgot Password" link on the login page. Enter your registered email address, and we’ll send you a password reset link. Follow the instructions in the email to create a new password.
Do I need to create an account to place an order?
No, you don’t need to create an account to shop with us — you can place an order as a guest. However, creating an account makes checkout faster and allows you to track orders, save your shipping details, and receive special offers.
Contact Us
Our customer support team is available to assist you with any inquiries about your order, sizing information, or product details. We’re committed to ensuring your shopping experience is smooth and enjoyable.
