Shipping & Returns

Shipping Policy

At Porto, we strive to provide a seamless shopping experience. Below are the details of our shipping process to ensure that your smartphone accessories reach you promptly and in perfect condition.

Shipping Rates and Delivery Times

Domestic Shipping

Standard Shipping

From $10 - Estimated delivery within 4 business days

Expedited Shipping

From $20 - Estimated delivery within 2 business days

Free Shipping

Available on orders over $99

International Shipping

We offer international shipping to select countries. Rates and delivery times vary by location. Estimated delivery time is 10 business days.

Please note that international customers may be subject to additional customs fees or taxes based on their country’s regulations. These charges are the responsibility of the customer and are not included in our shipping rates.

Order Processing

Tracking Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow up to 4 hours for the tracking information to update after receiving the confirmation email.

Returns & Refunds

Your satisfaction is our priority, and we understand that sometimes things don’t go as expected. Our returns policy is designed to be hassle-free, ensuring you have peace of mind when shopping with us.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and the credit will automatically be applied to your original method of payment.

Cancellations

Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.

Last Updated: 13 August 2025

At EA Custom, we specialize in delivering custom Expert Advisor (EA) software and related services digitally. This policy outlines how we handle delivery and returns.

1. Delivery (Shipping)

Digital Delivery Only – All EA software is delivered electronically via email, secure download link, or account access after payment confirmation.
Delivery Timeframe – Custom EA delivery timelines will be stated in your order confirmation or service agreement. Most digital deliveries occur within [X business days] after final payment and project completion.
No Physical Shipping – We do not ship physical products.

2. Returns & Refunds

No Refunds After Delivery – Due to the digital nature of our products, once the EA has been delivered, all sales are final.
Refunds will only be issued if:
- The product was not delivered as promised.
- There is a proven technical fault that we cannot resolve.
Refund requests must be submitted within [X days] of purchase via [Your Email].